Whichever management system you put in place, Top management must ensure that the requirements of the management system, including the policies and objectives, are consistent with the strategic context and direction of your organisation, and that the policies and objectives are established whilst ensuring that the human and financial resources needed for implementing the management system are available.
Top Management should take a ‘hands-on’ approach to the management system during interviews and whilst recording compliance to other requirements e.g. determining organisational context, policies, objectives, management review minutes, provision of resources etc.
Without solid management commitment, you will not have a successful management system. This is not a commitment in words, it is the continuous and active demonstration to everyone in the organisation that the need to meet customers’ expectations is vital. The actions required of Top Management must include:
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