ISO 9001:2015 includes specific requirements necessary for the adoption of the processes approach when developing, implementing and improving a management system.
This requires your organisation to systematically define and manage processes and their interactions so as to achieve the intended results in accordance with both the policy and strategic direction. Although ISO 14001 and ISO 45001 do not ‘specifically’ require the adoption of the process approach, both standards do infer its use.
A process model explains the key processes of the business and how each relates and links to the others. The depth of process explanation may be as detailed as the company chooses but should be based on its customer and applicable regulations or statutory requirements, the nature of its activities and its overall corporate strategy.
I suggest that you map out which departments and functions are responsible for executing each element (from Section 4.0 to Section 10.0) of the standard as it applies to each process. You are trying to determine:
Existing operational procedures, quality manuals, work instructions and flow charts are valid examples of documented information and can be used to evidence the requirement for ‘documented information to support the operation of processes is being met’. Check that process inputs and outputs are defined, and review how each of the processes are sequenced and how they interact.
Your organisation should begin using quality, health and safety, and environmental performance indicators to control and monitor issues, and associated risks and opportunities. These types of objective evidence will indicate that your organisation has successfully integrated your management system processes into your business processes.
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