Business Process Mapping - getting things straight

Process mapping can help your business - no matter what size or sector - tackle a number of threats or take advantage of a number of opportunities for your business. Some threats, issues or problems which you face could be:

• No single employee has a clear understanding of all related business processes;
• Your current systems are not effective enough: you need to be clear on the issues that are process-related versus systems-related;
• Processes used within your departments (e.g. administration, compliance, operations) may impact the processes associated with other departments, thus these processes need to be documented and understood by all;
• Current processes have evolved and been modified from within individual departments and teams, resulting in inconsistencies and data integrity issues;
• Lack of process documentation results in lower efficiency and productivity;
• Risks associated with not mapping these processes include automating current processes that may not be able to support increased growth / volume.

The opportunities Business Process Mapping presents

The opportunities which you would be able to realise from Business Process Mapping are:

• Making sure you meet the needs of customers while complying with regulations;
• Onboarding new employees: having a set of documented processes for new employees to follow can shorten training time, put less strain on other staff members, and help to ensure consistency and continuity of output;
• Communicating processes to others: at times it is necessary to be able to show a process to others. The visual structure of a business process map makes it easier to understand the process without having to read (and try to comprehend) a long, narrative description;
• Make sure work is done in line with the company's standards and policies.
• Process improvement and re-engineering: once a process is documented and understood, it can be analysed to improve efficiency.

How we can help

We will:

• Help you to identify the processes you want to document;
• Gather information from process participants via interviews or observations;
• Identify the start and end points of your processes;
• Break the processes into distinct tasks and decision points;
• Map them against your operations, also looking at areas for improvement;
• Produce a Process Manual for your organisation.

Click here to ask about our Business Process Mapping services

business process management consultants South Wales