Business Process Mapping - getting things straight
Process mapping can help your business - no matter what size or sector - tackle a number of threats or take advantage of a number of opportunities for your business. Some threats, issues or problems which you face could be:
No single employee has a clear understanding of all related business processes;
Your current systems are not effective enough: you need to be clear on the issues that are process-related versus systems-related;
Processes used within your departments (e.g. administration, compliance, operations) may impact the processes associated with other departments, thus these processes need to be documented and understood by all;
Current processes have evolved and been modified from within individual departments and teams, resulting in inconsistencies and data integrity issues;
Lack of process documentation results in lower efficiency and productivity;
Risks associated with not mapping these processes include automating current processes that may not be able to support increased growth / volume.
The opportunities Business Process Mapping presents
The opportunities which you would be able to realise from Business Process Mapping are:
Making sure you meet the needs of customers while complying with regulations;
Onboarding new employees: having a set of documented processes for new employees to follow can shorten training time, put less strain on other staff members, and help to ensure consistency and continuity of output;
Communicating processes to others: at times it is necessary to be able to show a process to others. The visual structure of a business process map makes it easier to understand the process without having to read (and try to comprehend) a long, narrative description;
Make sure work is done in line with the company's standards and policies.
Process improvement and re-engineering: once a process is documented and understood, it can be analysed to improve efficiency.
How we can help
Help you to identify the processes you want to document;
Gather information from process participants via interviews or observations;
Identify the start and end points of your processes;
Break the processes into distinct tasks and decision points;
Map them against your operations, also looking at areas for improvement;