So far we've looked at setting up a management system for your organisation that conforms to ISO standards. But what evidence would you be able to show that it's working?
Evidence may include Top Management reviewing management system KPI’s as part of regular business reviews, awareness of contractors and employees of management system goals and expectations, etc. Check that process inputs and outputs are defined and review how each of the processes are sequenced and how they interact. Look for evidence that your organisation has:
Ensure that the documentation created and maintained by your organisation to support the operation of the processes is undertaken. Such documentation might be in the form of a management system manual, staff handbook, documented procedures, work instructions, guidance material, data cards, physical samples, IT systems (including intranet and internet), universal or bespoke software, templates and forms, etc.
Documentation identified and retained by your organisation that shows that the processes were carried out as planned should be retained as physical hard copy records or electronic media (data servers, hard drives, flash drives etc.).
Specific documentation needs to be created and maintained by your organisation, including a description of relevant interested parties (Clause 4.2), scope of the management system including boundaries and applicability (Clause 4.3), description of the processes needed for the Management System together with their sequence, and interaction and application and assignment of responsibilities for your processes.
You should audit your organisation’s management system to focus on process performance and effectiveness. Give priority to the following:
Based upon the extent of your organisation’s management system processes, you should seek evidence that your organisation has maintained documented information to support the operation of its processes; and that it has retained documented information to provide confidence that the processes are being carried out as planned.
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